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- Order Processing Time
1.1. We strive to process and ship orders promptly. Orders are usually processed within 1-2 business days after payment confirmation.
1.2. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your understanding and patience during such times. - Shipping Methods and Carriers
2.1. We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The shipping carriers we use may vary depending on your location and the size and weight of your package.
2.2. At the checkout, you will have the option to select your preferred shipping method. The available shipping methods and estimated delivery times will be displayed for you to choose from. - Shipping Rates
3.1. Shipping rates are determined based on various factors, including the shipping method selected, the destination address, the weight and dimensions of the package, and any applicable promotions or discounts.
3.2. The shipping rate for your order will be calculated and displayed at the checkout before you complete your purchase. Please review the shipping rate carefully before finalizing your order. - Estimated Delivery Times
4.1. The estimated delivery time for your order is calculated based on the selected shipping method and the destination address.
4.2. Please note that the estimated delivery times provided are approximate and may vary depending on factors beyond our control, such as customs clearance, weather conditions, and unforeseen delays.
4.3. We make every effort to ensure timely delivery, but we cannot guarantee specific delivery dates or times. - Tracking Your Order
5.1. Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and instructions on how to track your package.
5.2. You can also track your order by logging into your account on our website and accessing the order details. - International Shipping
6.1. We offer international shipping to select countries. The availability of international shipping and the applicable shipping rates will be displayed at the checkout.
6.2. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information before placing an international order. - Shipping Restrictions
7.1. There may be certain products that are subject to shipping restrictions due to legal or regulatory requirements. Any applicable shipping restrictions will be communicated on the product page or at the checkout.
7.2. We reserve the right to cancel orders that violate shipping restrictions. In such cases, we will notify you and provide a full refund for the canceled items. - Address Accuracy
8.1. It is your responsibility to provide accurate and complete shipping information. Please double-check the shipping address before submitting your order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information provided by you. - Lost or Damaged Packages
9.1. We take great care to ensure that your orders are packaged securely. However, in rare cases, packages may be lost or damaged during transit.
9.2. If your package is lost or damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in any way we can. - Contact Us
10.1. If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team using the information below:
– Email: info@qualityarena.online
– Phone: 0200 904414
– Address: Ntinda, Ntinda Kisasi Road, Kampala, Uganda
Please review this Shipping Policy carefully. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you have any questions or concerns, please contact our customer support team before proceeding with your order.